This Privacy Policy explains how MelodicMedia (“MelodicMedia,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you use the SeasonFlow Shopify application, our website, and related services (collectively, the “Services”).
By installing or using SeasonFlow, you acknowledge that you have read this Privacy Policy.
1. Company Information
SeasonFlow is operated by MelodicMedia.
Guelph, Ontario
Canada N1E 0M9
2. Information We Collect
We collect only information reasonably necessary to provide, maintain, improve, and support SeasonFlow.
Account and Contact Information
- Name
- Email address
- Shopify store information
- Store domain
- Shopify account or store identifiers
- Information you provide when contacting us for support
Shopify Store Information
When you install SeasonFlow, Shopify may provide information necessary for the app to function, including information about your store and the permissions you authorize. SeasonFlow will only request access to Shopify data that is necessary to provide its features.
Widget and Application Data
- Widget designs and templates
- Colours and design settings
- Text and promotional content
- Links and button settings
- Widget placement settings
- Desktop and mobile settings
- Scheduling information
- Enabled or disabled widget status
Analytics and Usage Data
- Widget impressions
- Widget clicks
- Click-through rate
- Conversion information where applicable
- App and feature usage information
- Error and diagnostic information
We may use aggregated or anonymized data that does not directly identify an individual.
3. How We Use Information
- Provide and operate SeasonFlow
- Create and display promotional widgets
- Save widget configurations
- Provide scheduling functionality
- Provide analytics and reporting
- Manage subscriptions and plan access
- Respond to customer support requests
- Diagnose technical problems
- Improve SeasonFlow
- Maintain the security of our Services
- Prevent fraud or misuse
- Comply with legal obligations
- Communicate important service, security, or product updates
We will not use personal information for purposes materially different from those described in this Privacy Policy without appropriate notice or consent where required.
4. Shopify
SeasonFlow is designed for use with Shopify. Your use of Shopify is also governed by Shopify's own terms and privacy policies.
Information provided to SeasonFlow through Shopify is used only as necessary to operate the app and provide the features requested by merchants.
If SeasonFlow is uninstalled, access to Shopify data provided through the installation will end subject to applicable retention requirements.
7. Third-Party Services
SeasonFlow may rely on third-party platforms and service providers to operate. Those providers maintain their own privacy policies and security practices.
Links from SeasonFlow or our website to third-party websites are governed by the privacy policies of those third parties and not by this Privacy Policy.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide SeasonFlow, maintain merchant accounts, meet legal or regulatory requirements, resolve disputes, prevent fraud, and enforce agreements.
Information may be retained longer where reasonably required by law, accounting requirements, security requirements, or an ongoing legal matter.
When information is no longer required, we may delete, anonymize, or securely dispose of it.
9. Data Security
We take reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, alteration, disclosure, and destruction.
These measures may include access controls, secure communications, authentication controls, encryption, and other reasonable safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction of certain processing, object to certain processing, withdraw consent where applicable, request a portable copy of certain information, and submit a complaint to an appropriate privacy regulator.
To exercise a privacy right, contact shawn@melodicmedia.com. We may need to verify your identity before completing a request.
11. California Residents
If applicable, California residents may have additional privacy rights under California privacy laws, including rights relating to access, correction, deletion, disclosure, and applicable opt-out choices.
MelodicMedia does not sell personal information.
12. International Data Processing
SeasonFlow may use service providers located in countries other than the country where you or your store are located.
Where information is transferred internationally, we will take reasonable measures to ensure that the information receives appropriate protection in accordance with applicable privacy laws.
13. Children's Privacy
SeasonFlow is a business application intended for Shopify merchants and is not designed for use by children.
We do not knowingly collect personal information directly from children through SeasonFlow.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to SeasonFlow, our business, service providers, or applicable legal requirements.
When we make material changes, we may update the date shown at the top of this Privacy Policy and provide additional notice where appropriate.
15. Questions and Privacy Requests
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
MelodicMedia
55 Severn Drive
Guelph, Ontario
Canada N1E 0M9
Email: shawn@melodicmedia.com